MGS SHOP Shipping & Delivery Policy

Effective Date: July 30, 2026

At MGS SHOP, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products through the MGS SHOP website, mobile applications, and related services (the "Platform").

By placing an order on MGS SHOP, you agree to this Shipping & Delivery Policy.

1. Order Processing

Once your order is placed and payment has been successfully confirmed (where applicable), it will be processed by the seller or MGS SHOP.

Processing times may vary depending on:

1. Product availability.
2. Seller processing times.
3. Order verification.
4. Public holidays and weekends.
5. High order volumes.

Orders are generally processed within 1–3 business days, unless otherwise stated on the product page.

2. Shipping Methods

MGS SHOP may deliver orders using:

1. Our own delivery personnel.
2. Third-party courier and logistics partners.
3. Seller-arranged delivery services.
4. Customer pickup from designated collection points (where available).

The available delivery options will be displayed during checkout where applicable.

3. Delivery Areas

We aim to deliver throughout Uganda and may expand to additional countries or regions over time.

Delivery availability depends on the customer's location, the seller's service area, and the capabilities of our delivery partners.

Orders may be declined if delivery to the requested location is not reasonably possible.

4. Delivery Timeframes

Estimated delivery times are provided for convenience and are not guaranteed.

Typical delivery estimates are:

1. Within the same city or municipality: 1–3 business days.
2. Other locations within Uganda: 2–7 business days.
3. International deliveries (if offered): Delivery times vary depending on destination, customs procedures, and the selected shipping method.

Actual delivery times may differ due to circumstances beyond our reasonable control.

5. Shipping Charges

Shipping fees are calculated based on factors such as:

1. Delivery destination.
2. Package size and weight.
3. Shipping method selected.
4. Seller-specific delivery charges.

The applicable shipping charges will be displayed during checkout before you confirm your order.

6. Order Tracking

Where tracking is available, customers will receive updates through the Platform, email, SMS, or other available communication channels.

Tracking information may include:

1. Order confirmation.
2. Shipment status.
3. Estimated delivery date.
4. Delivery confirmation.

7. Delivery Requirements

To help ensure successful delivery, customers are responsible for providing:

1. Accurate recipient name.
2. Correct delivery address.
3. A valid phone number.
4. Any additional instructions necessary to locate the delivery address.

MGS SHOP is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information.

8. Failed Delivery Attempts

If delivery cannot be completed because:

1. The recipient is unavailable.
2. The delivery address is incorrect.
3. The recipient refuses delivery without a valid reason.
4. Access to the delivery location is restricted.

The delivery partner may attempt redelivery or return the package to the seller or MGS SHOP.

Additional delivery charges may apply for repeated delivery attempts where permitted.

9. Inspection Upon Delivery

Customers are encouraged to inspect their package upon delivery.

If you notice:

1. Visible damage.
2. Missing items.
3. Incorrect products.

Please notify MGS SHOP or the seller as soon as reasonably possible and, where possible, before accepting the delivery.

10. Delays

Delivery delays may occur due to circumstances beyond our reasonable control, including:

1. Severe weather.
2. Traffic disruptions.
3. Public holidays.
4. Customs inspections.
5. Government restrictions.
6. Natural disasters.
7. Labor disputes.
8. Other force majeure events.

We will make reasonable efforts to keep customers informed of significant delays.

11. Risk of Loss

Unless otherwise required by applicable law, the risk of loss or damage to the product passes to the customer upon successful delivery to the delivery address or collection point.

12. International Shipping

Where international shipping is available:

1. Customers may be responsible for customs duties, taxes, import fees, and other charges imposed by the destination country.
2. Delivery times may be affected by customs clearance procedures.
3. Certain products may be restricted from import into specific countries.

Customers are responsible for ensuring compliance with local import regulations.

13. Seller Responsibilities

Sellers using MGS SHOP are expected to:

1. Ship orders promptly.
2. Package products securely.
3. Provide accurate shipment information.
4. Notify customers of significant delays where possible.
5. Comply with applicable shipping regulations.

Failure to meet these responsibilities may result in corrective action by MGS SHOP.

14. Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time.

The revised version becomes effective upon publication on the Platform. Continued use of MGS SHOP after changes are posted constitutes acceptance of the updated Policy.

15. Contact Us

If you have questions about this Shipping & Delivery Policy or require assistance with a shipment, please contact MGS SHOP through the official customer support channels available on the Platform.

By placing an order through MGS SHOP, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.