MGS SHOP Cancellation Policy

Effective Date: July 30, 2026

At MGS SHOP, we understand that you may occasionally need to cancel an order. This Cancellation Policy explains when and how orders placed through the MGS SHOP website, mobile applications, and related services (the "Platform") may be cancelled.

By placing an order on MGS SHOP, you agree to this Cancellation Policy.

1. Order Cancellation by Customers

Customers may request to cancel an order before it has been processed for shipment or handed over to a delivery partner.

Once an order has been shipped or is out for delivery, it generally cannot be cancelled. However, you may still be eligible to return the item in accordance with the MGS SHOP Return Policy.

2. How to Cancel an Order

To request a cancellation:

1. Sign in to your MGS SHOP account.
2. Go to My Orders.
3. Select the order you wish to cancel.
4. Click Cancel Order (if available).
5. Choose the reason for cancellation and submit your request.

If online cancellation is unavailable, you may contact MGS SHOP Customer Support for assistance.

Submitting a cancellation request does not guarantee that the order will be cancelled. We will confirm whether the request was successful.

3. Orders Eligible for Cancellation

Orders may generally be cancelled if they are:

1. Awaiting payment confirmation.
2. Being prepared but not yet packed for shipment.
3. Packed but not yet handed to the delivery partner, where operationally possible.

Eligibility depends on the order's processing stage and the seller's ability to stop fulfillment.

4. Orders That Cannot Be Cancelled

Cancellation requests may be declined if:

1. The order has already been shipped.
2. The order is out for delivery.
3. The item has already been delivered.
4. The product is customized or made to order.
5. The product is a digital download or service that has already been provided.
6. The product listing states that cancellations are not permitted after purchase.

5. Seller-Initiated Cancellations

A seller may cancel an order if:

1. The item is out of stock.
2. The product has become unavailable.
3. The listed price was clearly incorrect due to a technical or pricing error.
4. The delivery address cannot be serviced.
5. Fraud or unauthorized activity is suspected.
6. The customer cannot be contacted to verify important order details.

If a seller cancels your order after payment has been received, you will be eligible for a refund in accordance with the MGS SHOP Refund Policy.

6. Cancellation by MGS SHOP

MGS SHOP reserves the right to cancel an order if:

1. Payment verification fails.
2. Fraudulent activity is suspected.
3. The order violates applicable laws or our Terms and Conditions.
4. A technical error affects the order.
5. The order cannot reasonably be fulfilled.

Where payment has already been processed, any approved refund will be issued using the original payment method or another agreed method, subject to applicable law.

7. Refunds Following Cancellation

If an eligible order is cancelled before shipment:

1. Any payment received will be refunded in accordance with the MGS SHOP Refund Policy.
2. Refund processing times depend on the payment provider and financial institution.

Shipping charges may also be refunded where the cancellation is due to an error by MGS SHOP or the seller, or where required by applicable law.

8. Promotional Discounts and Coupons

If an order that used a promotional code, coupon, or discount is cancelled:

1. The promotional benefit may be forfeited unless otherwise stated.
2. Coupons that have expired may not be reinstated.
3. Store credits will be handled according to their applicable terms.

9. Repeated Cancellations

MGS SHOP may monitor cancellation activity to help prevent abuse of the Platform.

We reserve the right to:

1. Limit cancellation privileges.
2. Suspend or terminate accounts engaged in fraudulent or excessive cancellation activity.
3. Decline future orders where misuse is identified.

These measures are intended to protect customers, sellers, and the integrity of the marketplace.

10. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time.

Any changes become effective when published on the Platform. Continued use of MGS SHOP after changes are posted constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Cancellation Policy or need assistance cancelling an order, please contact MGS SHOP through the official customer support channels available on the Platform.

By placing an order through MGS SHOP, you acknowledge that you have read, understood, and agree to this Cancellation Policy.