MGS SHOP Refund Policy

Effective Date: July 30, 2026

At MGS SHOP, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds, replacements, and returns may be approved for purchases made through the MGS SHOP website, mobile applications, and related services (the "Platform").

By placing an order on MGS SHOP, you agree to this Refund Policy.

1. Eligibility for Refunds

You may be eligible for a refund or replacement if:

1. You received the wrong product.
2. The product arrived damaged or defective.
3. The product has a verified manufacturing defect.
4. Your order was cancelled before shipment.
5. The product was not delivered due to circumstances within the control of MGS SHOP or the seller.
6. You were charged more than once for the same order.
7. The product significantly differs from its description on the Platform.

All refund requests are subject to verification and approval.

2. Return Period

Unless otherwise stated on the product page, eligible products must be returned within 7 days of delivery.

Some products may have different return periods depending on the seller or manufacturer.

3. Products That Cannot Be Refunded

The following items are generally not eligible for refunds or returns unless required by applicable law:

1. Digital products and downloadable content.
2. Gift cards or vouchers.
3. Personalized or custom-made products.
4. Perishable goods.
5. Food and beverages.
6. Opened health, beauty, or personal care products.
7. Undergarments and other hygiene-sensitive items that have been opened or used.
8. Products damaged due to misuse, negligence, or improper handling by the customer.
9. Items marked as "Final Sale" or "Non-Returnable."

4. Conditions for Returns

To qualify for a refund, returned items should:

1. Be returned within the applicable return period.
2. Be in their original condition.
3. Include all original accessories, manuals, and packaging where reasonably possible.
4. Not show signs of misuse or intentional damage.
5. Include proof of purchase, such as an order number or receipt.

MGS SHOP reserves the right to inspect returned products before approving a refund.

5. Refund Process

To request a refund:

1. Contact MGS SHOP Customer Support through the Platform.
2. Provide your order number and details of the issue.
3. Upload photographs or other evidence if requested.
4. Follow the return instructions provided by MGS SHOP or the seller.
5. Once the returned item is received and inspected, we will notify you of the outcome of your request.

6. Refund Methods

Approved refunds will generally be issued using the original payment method used for the purchase, unless otherwise agreed or required by law.

Depending on the payment provider, refunds may be made through:

1. Mobile Money
2. Debit or credit card
3. Bank transfer
4. Store credit or wallet balance (where offered)

7. Refund Processing Time

After a refund is approved:

1. Refund processing typically begins within 5–10 business days.
2. The time it takes for funds to appear in your account depends on your payment provider or financial institution.

8. Shipping Costs

Shipping or delivery charges are generally non-refundable unless:

1. The wrong product was delivered.
2. The product arrived damaged.
3. The return is due to an error by MGS SHOP or the seller.
4. Applicable law requires otherwise.

If a refund is approved because of an error by MGS SHOP or the seller, reasonable return shipping costs may also be reimbursed.

9. Order Cancellations

Customers may request cancellation of an order before it has been shipped or handed over to the delivery partner.

Once an order has been dispatched, it may no longer be eligible for cancellation but may qualify for a return if it meets the conditions of this Policy.

10. Seller Responsibilities

Sellers on MGS SHOP are expected to:

1. Supply products that match their descriptions.
2. Resolve valid refund requests promptly.
3. Cooperate with investigations into disputes.
4. Comply with this Refund Policy and applicable laws.

MGS SHOP may intervene to facilitate a fair resolution between customers and sellers.

11. Fraud Prevention

To protect customers and sellers, MGS SHOP reserves the right to:

1. Decline fraudulent or abusive refund requests.
2. Request additional information before approving a refund.
3. Suspend accounts involved in suspected fraudulent activity.
4. Report suspected criminal activity to the appropriate authorities where permitted or required by law.

12. Disputes

If you disagree with the outcome of a refund request, you may contact MGS SHOP Customer Support for a review.

Where a dispute cannot be resolved through customer support, it may be handled in accordance with the dispute resolution provisions in the MGS SHOP Terms and Conditions and applicable law.

13. Changes to This Refund Policy

MGS SHOP may update this Refund Policy from time to time.

Any changes become effective when published on the Platform. Continued use of MGS SHOP after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact MGS SHOP through the official customer support channels available on the Platform.

By purchasing products through MGS SHOP, you acknowledge that you have read, understood, and agree to this Refund Policy.